Patient Corner

Patient Billing Information

With the increasing cost of healthcare, insurance reform and changes and tight personal budgets, we understand that things can become difficult when an unexpected emergency comes up. Our goal is to provide top notch care while reducing the financial burden.

If you have received a bill for service from Southside Virginia Emergency Crew and have questions, require clarification or want to set up a payment plan, please contact our billing partner Integrity Billing. We recommend having your billing information on hand when you call for faster service.

Toll Free: 1-877-217-8279 | Phone: (434)-447-8580 | Fax: (434)-447-8538

Public Access

Southside Virginia Emergency Crew is dispatched through the city of Petersburg Department of Emergency Communications. If you are experiencing a medical emergency and need an ambulance to respond to you, please dial 911 from any phone.

Should you require an ambulance for a public service and you are not experiencing a medical emergency, you may contact the Petersburg Department of Emergency Communications non-emergency number by dialing (804) 732-4222.

Records Request

Southside Virginia Emergency Crew provides medical records to authorized parties after a records request has been received and processed. Due to privacy and other laws and regulations, the process for receiving such is based on the nature and reason for request. In most situations, records request require a legal order or formal release form. For more information or to begin the records request process, please contact us at (804) 861-3610 during normal business hours of Monday – Friday, 9AM-5PM EST.

Please note, our pre-hospital care providers cannot provide you with a copy of your medical report at the time of service or immediately thereafter. Record requests must follow the procedure outlined above.